Privacy Policy

BharoseKiShop (“BharoseKiShop”, “we”, “our”, or “us”) is operated by NNM Tech Solutions. We respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application, and related services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

1. About BharoseKiShop

BharoseKiShop is a digital platform designed to help local shopkeepers manage their businesses and serve customers through features such as customer management, sales records, online orders, home delivery, payment-related records, and other business-management services.

2. Information We Collect

Depending on how you use BharoseKiShop, we may collect:

Account Information

  • Name
  • Mobile number
  • Email address, where provided
  • OTP and authentication-related information

Shopkeeper Information

  • Shop name
  • Shop address
  • Business contact details
  • Sales and order records
  • Customer records
  • Outstanding-payment records

Customer Information

  • Customer name
  • Mobile number
  • Address or delivery address
  • Order details
  • Amount payable or outstanding amount
  • Payment-related records
  • Other information voluntarily provided by the customer or shopkeeper

Order and Delivery Information

  • Items ordered
  • Order amount
  • Delivery address
  • Contact details
  • Order and delivery status
  • Transaction or payment reference information

Device and Usage Information

We may collect limited technical information such as device type, operating system, browser/application information, IP address, date and time of access, and technical logs.

3. How We Use Your Information

We may use your information to:

  • Create and manage accounts
  • Authenticate users through OTP or other authentication methods
  • Provide and operate BharoseKiShop services
  • Process and manage orders
  • Facilitate home delivery
  • Maintain customer and business records
  • Maintain sales and payment-related records
  • Send service-related notifications
  • Provide customer support
  • Improve our services and application
  • Detect and prevent fraud, misuse, or unauthorized access
  • Comply with applicable laws and legal requirements

4. Customer Information Managed by Shopkeepers

BharoseKiShop allows shopkeepers to maintain customer information for managing their businesses.

Shopkeepers are responsible for ensuring that the information they enter into BharoseKiShop has been collected and is used lawfully and appropriately.

Users should not upload or use personal information that they do not have the right or permission to use.

5. Sharing of Information

We do not sell personal information to third parties.

We may share information when reasonably necessary to operate our services, including with:

  • Hosting and technology service providers
  • Authentication and communication providers
  • Payment gateway and payment service providers
  • Delivery or logistics providers
  • Customer-support providers
  • Professional or legal advisers
  • Government authorities or law-enforcement agencies where required by law

Third-party service providers receive only the information reasonably necessary to provide their services.

6. Payments

Payments may be processed through third-party payment gateways or financial service providers.

Payment providers may process payment information according to their own privacy policies and terms.

BharoseKiShop does not intend to store complete debit-card or credit-card information unless specifically required and legally permitted for providing the service.

7. SMS, WhatsApp and Other Communications

We may use SMS, WhatsApp, email, push notifications, or other communication channels for service-related purposes, including:

  • OTPs
  • Order confirmations
  • Delivery updates
  • Payment-related notifications
  • Account notifications
  • Important service announcements

Marketing communications, where applicable, will be handled in accordance with applicable laws and consent requirements.

8. Voice and Order Features

Where voice-based ordering or related features are available, information provided through these features may be processed to understand, create, and complete the requested order or service.

Relevant technical or interaction information may also be processed to improve the reliability and security of these features.

9. Data Security

We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet-based service can guarantee absolute security.

Users are responsible for protecting their devices, OTPs, passwords, and account information. Users should never share an OTP or authentication code with another person.

10. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and transaction records
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes
  • Prevent fraud or misuse
  • Enforce our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a privacy-related complaint or grievance

Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

12. Children's Privacy

BharoseKiShop is intended for general consumers and businesses and is not specifically directed toward children.

We do not knowingly request or collect children's personal information for purposes that are not permitted under applicable law.

13. Third-Party Services and Links

BharoseKiShop may contain links to or integrations with third-party websites, applications, payment services, communication services, or other platforms.

We are not responsible for the privacy practices of third-party services.

Users should review the privacy policies and terms of third-party services before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated policy will be published on this page.

15. Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: